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Kazakhstan adopted a Patient Rights Charter and is piloting informed public monitoring at health care organizations - P4H Network

Kazakhstan adopted a Patient Rights Charter and is piloting informed public monitoring at health care organizations

Ministry of Healthcare of Kazakhstan held a round table discussion on the results of the pilot implementation of the Mechanism for Informed Public Monitoring and Feedback from the Population (MIPM) in health care organizations in Kazakhstan and adopting of the Patients Rights Charter in Kazakhstan.

One of points from the Address of the Head of State Kassym-Jomart Tokayev to the people of Kazakhstan from September 2, 2019 was that a “constructive public dialogue is the basis of stability and prosperity in Kazakhstan” and therefore, feedback from the population must be valued accordingly. Public dialogue, openness, prompt response to the needs of people are defined as priorities in the activities of state bodies.

As noted by Laura Akhmetniyazova, Deputy Chairperson of the Medical and Pharmaceutical Control Committee of the Ministry of Healthcare of Kazakhstan, in order to implement the upcoming National Project “High-quality and affordable health care for every citizen” and “the strategic objectives of the WHO policy on adherence to the principles of social justice in the interests of public health”, it is important to ensure and support the health of every person of all ages, including health literacy, healthy lifestyles, which are a valuable resources.

“It is important to understand that health indicators should be considered not only as a result of the work of the health system, but also as a result of the implementation of a joint policy covering all components of public administration and collective efforts of the whole society,” the Deputy Chairperson said. 

Innovative approaches to improving the health of citizens contain a wide range of new answers to the most pressing health problems that arise at different stages of a person’s life.

According to L. Akhmetniyazova, the active participation of people, organizations and government bodies themselves is important in solving existing issues. “We hope that our joint integrated work will contribute to jointly implementing the concept of hearing health care organizations,” she said.

Pilot implementation of Mechanism for Informed Public Monitoring and Feedback was carried out in 17 health care organizations from March 2020 to May 2021. Of these, 6 organizations provide primary and outpatient care, 6 are multidisciplinary hospitals and 5 are rural multidisciplinary hospitals.

The goal of the project is to help improve the accessibility, quality and efficiency of the service delivery system and reduce financial risks for the population caused by serious health problems.

In total, for the entire period of implementation of the MIPM Project, 17 pilot health care organizations held 954 sessions: 390 focus groups with the population or patients, 394 focus groups with employees of health care organizations and 170 meetings of the Committee of Public Trust at health care organizations.

An important element was to obtain direct feedback and dialogue between providers and users of medical services at the local level (patients), and the introduction of a mechanism for informed public monitoring.

In addition, within the framework of the Round Table, the Patients’ Rights Charter of the Republic of Kazakhstan was presented, which was developed taking into account the international experience in regulating patient rights and the current legislation of Kazakhstan.

This charter is a recommended set of patients’ rights, which contributes to raising the legal culture of people, awareness of their rights and is an additional guarantee of patient rights protection.

Solutions were recommended to enhance patient rights, to receive adequate and ethical information about “bad” news or medical incidents. In addition, the Charter reinforces the Concept of “Hearing State” as envisioned by the Mechanism for Informed Public Monitoring and Feedback from the Population.


Source: Ministry of Healthcare,