{"id":987705138,"date":"2024-07-01T13:53:27","date_gmt":"2024-07-01T12:53:27","guid":{"rendered":"https:\/\/p4h.world\/?post_type=documents&#038;p=987705138"},"modified":"2024-07-01T14:06:50","modified_gmt":"2024-07-01T13:06:50","slug":"national-health-insurance-scheme-customer-satisfaction-survey-report","status":"publish","type":"documents","link":"https:\/\/p4h.world\/en\/documents\/national-health-insurance-scheme-customer-satisfaction-survey-report\/","title":{"rendered":"National Health Insurance Scheme customer satisfaction survey report"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;!!! PLEASE DO NOT EDIT !!!&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;!!! PLEASE DO NOT EDIT !!!&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;TO BE EDITED &#8211; SUMMARY &#8211; Click on the WHEEL icon to open the textarea where you can paste or type your text. Summary condenses the main point of the document. It must be in bold, 250-300 characters \/ 3-4 lines. The counter at the bottom helps.&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||20px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<strong>A study commissioned by NHIMA revealed that despite significant growth in membership and services, NHIMA faces challenges related to service delivery, availability of medical commodities, and information dissemination.<\/strong><br \/>\n[\/et_pb_text][et_pb_text admin_label=&#8221;TO BE EDITED &#8211; TEXT &#8211; Click on the WHEEL icon to open the textarea where you can paste or type your text. PLEASE USE ONLY THE FEATURED IMAGE FUNCTION on your right column to add the image.&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Key findings:<\/strong><\/p>\n<ul>\n<li><strong>Membership and accessibility: <\/strong>The National Health Insurance Management Authority (NHIMA)&#8217;s membership is predominantly from the public sector, with significant representation from private sector employees. However, a notable information gap remains regarding the scheme&#8217;s benefits and registration processes.<\/li>\n<li><strong>Quality of services: <\/strong>While 79% of respondents expressed satisfaction with services at NHIMA-accredited facilities, issues such as the unavailability of drugs, poor service delivery, and long approval processes were highlighted. Specifically, 46.3% of clients reported a shortage of medical commodities, and 32.5% identified drug shortages as a major problem.<\/li>\n<li><strong>Client perceptions and experiences:<\/strong> The study indicated that clients appreciate the affordability of NHIMA services compared to out-of-pocket expenses. However, there is a need for better communication regarding service offerings and registration processes. Only 11% of respondents had accessed information via the NHIMA website, highlighting the necessity for more accessible communication platforms.<\/li>\n<\/ul>\n<p><strong>Operational challenges and recommendations<\/strong>:<\/p>\n<p>To improve service delivery and client satisfaction, NHIMA is advised to:<\/p>\n<ul>\n<li>Enhance information dissemination through varied communication platforms.<\/li>\n<li>Develop models to expedite service delivery in accredited facilities.<\/li>\n<li>Ensure accredited health facilities have the necessary drugs, supplies, and equipment.<\/li>\n<li>Improve the user-friendliness of the NHIMA website and develop a USSD code for easier information access.<\/li>\n<li>Engage health facilities to ensure proper functioning of vital check equipment and adequate staffing.<\/li>\n<li>Establish well-stocked pharmacies near hospitals for convenient drug access.<\/li>\n<li>Explore collaborations with other service providers to address capacity shortfalls and avoid double medical aid payments for clients.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A study commissioned by NHIMA revealed that despite significant growth in membership and services, NHIMA faces challenges related to service delivery, availability of medical commodities, and information dissemination. Key findings: Membership and accessibility: The National Health Insurance Management Authority (NHIMA)&#8217;s membership is predominantly from the public sector, with significant representation from private sector employees. However,&#8230;<\/p>\n","protected":false},"author":1293,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[],"tags":[3026,122,134],"document_type":[2336],"acf":[],"_links":{"self":[{"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/documents\/987705138"}],"collection":[{"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/documents"}],"about":[{"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/types\/documents"}],"author":[{"embeddable":true,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/users\/1293"}],"replies":[{"embeddable":true,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/comments?post=987705138"}],"version-history":[{"count":7,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/documents\/987705138\/revisions"}],"predecessor-version":[{"id":987705179,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/documents\/987705138\/revisions\/987705179"}],"wp:attachment":[{"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/media?parent=987705138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/categories?post=987705138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/tags?post=987705138"},{"taxonomy":"document_type","embeddable":true,"href":"https:\/\/p4h.world\/en\/wp-json\/wp\/v2\/document_type?post=987705138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}